Delete your AHLAN account

Last updated: 15 September 2026

AHLAN is a local guide app for towns in the Galilee, operated by [OPERATOR]. This page explains how to delete your AHLAN account and the data linked to it — from inside the app, or from here if you no longer have the app installed.

From inside the app (immediate)

1. Open AHLAN and go to Profile.
2. Tap Account.
3. Under Delete my account, tap the button and type the confirmation word the app shows.

Your account is deleted straight away. It cannot be undone. This works for guest accounts too — for a guest it is the only way, because a guest account has no email address or telephone number we could find it by.

If you manage a business page, a council page or a newsroom on AHLAN, the same button sends us a deletion request instead, because the page must first be handed to somebody else. We complete it within 30 days and confirm by email.

Without the app

Write to privacy@auraforge-ltd.com with the subject "Delete my AHLAN account", and tell us the email address or telephone number you signed in with. You can write from any email address, so this works for an account that signs in with a telephone number too. We may ask you to confirm the account is yours — for example by writing to that email address, or by texting that number — then delete it within 30 days and tell you when it is done.

If you subscribe to AHLAN+

Deleting your account does not cancel AHLAN+. Apple or Google keeps charging for it until it is cancelled:

• iPhone or iPad: Settings → your name → Subscriptions → AHLAN+ → Cancel Subscription.
• Android: Google Play → Payments & subscriptions → Subscriptions → AHLAN+ → Cancel subscription.
• Without the phone: apple.com/account/subscriptions or play.google.com/store/account/subscriptions.

For a Google Play subscription you can also ask us to cancel it, at privacy@auraforge-ltd.com. Refunds are explained in section 5.7 of the terms of use.

What is deleted

• Your sign-in (email address, telephone number, or Apple / Google link). If you signed in with Apple, AHLAN also asks Apple to revoke the sign-in.
• Your profile: display name, contact details, chosen town, language and interests
• Your reviews, favourites, follows, blocks, saved plans and recently viewed places
• Your messages with businesses, and your booking requests
• Deals you redeemed and the savings recorded for you
• Your notification settings, the notifications sent to you, and your device tokens
• Places you asked to be notified about when AHLAN arrives
• Suggestions, corrections and requests to list a business that AHLAN had not yet decided on
• The text of your trail condition notes

A guest account that nobody uses for 400 days is also deleted automatically, unless an AHLAN+ subscription is recorded against it or a phone's device token is still registered to it. A phone registered for a guest account's alerts counts as using that account, even if nobody opens the app and even if notifications have been switched off on that phone, so the account is not deleted as unused. Signing out on that phone removes its token.

What is kept, and for how long

• Reports you sent to your council — for example a broken street light — stay with the council so the problem can still be fixed, with your name and telephone number removed. The description, address and map pin you gave, and the messages in that report's conversation, yours included, stay with it.
• Trail condition reports keep only the open, caution or closed status you reported, without your identity and without your note.
• A suggestion, correction or request to list a business that AHLAN already decided on stays as the record of what was decided, without your identity and without your contact details, address, map pin or note.
• Safety reports about content stay, without your identity, so a report about a dangerous listing is not lost when the reporter leaves.
• A copy of a reported conversation — if you or the business reported a conversation you were in, its recent messages, which side sent each and when, and the id your account had — stays with the report so a moderator can still act on it. It is deleted once the report is closed and a year has passed since it was made.
• Usage statistics and the planner log are counts and requests that never contained your identity; they are deleted after 400 days.
• An AHLAN+ subscription record, while the store may still be billing it — so a refund or cancellation can be matched and whoever pays for it can restore it to a new account. It is not linked to any AHLAN account and holds no account reference: only the store's transaction id or purchase token, the plan, its state and its dates. It is deleted 90 days after the subscription ends.
• Support requests sent from the business or council websites stay as the record of the request, without the link to your account.
• Security records and backups that include your account are deleted on their normal schedule, set out in the privacy policy.
• Records we must keep by law are kept for the period the law requires.

See the full privacy policy for everything AHLAN stores.