AHLAN — Terms of Use

Last updated: 15 September 2026

1. What AHLAN is

AHLAN is a directory and information service for Galilee towns, operated by [OPERATOR] (company number [COMPANY NUMBER]), [ADDRESS] — "AHLAN", "we" and "us" in these terms. It shows you businesses, municipal services, events, deals, jobs and walking trails near you, in Arabic, Hebrew and English. AHLAN is made for, and offered in, Israel.

AHLAN is not a party to anything you arrange through it. If you book a haircut, order food, claim a deal, apply for a job or hire a plumber, your agreement is with that business. AHLAN takes no commission and no fee from you on anything you arrange with a business.

How AHLAN makes money. Businesses can pay AHLAN for a business plan and for placements in results. Paid placements are marked as sponsored, and in the default order businesses on a paid plan can appear before free listings — see section 6. The one thing AHLAN sells to residents is the optional AHLAN+ membership, described in section 5. Everything else in the app is free for residents.

AHLAN is independent. It is not a government app and does not represent any government or local council. Council announcements, services and news are published by the council's own team, or by AHLAN on the council's behalf from information the council has made public, and each item says who it comes from. The council's official website and offices remain the authoritative source.

2. Using it

You may use AHLAN if you are 13 or older. You may not:

• post or send anything unlawful, hateful, harassing, threatening, sexually explicit, discriminatory or deliberately false;
• post or send anything that sexualises, exploits or endangers a child, including grooming, sexual messages to a minor or sexual images of a minor;
• post or send anything that supports, promotes or glorifies a terrorist or violent extremist organisation, or violence against civilians;
• abuse, bully, spam or try to defraud another person, including in messages;
• offer or arrange anything illegal, including selling alcohol or tobacco to a minor;
• impersonate a person or a business you do not run, or claim a listing that is not yours;
• scrape, bulk-download or resell the directory;
• interfere with the service or try to reach data that is not yours.

AHLAN has zero tolerance for objectionable content and abusive users. We remove content that breaks these rules and suspend or permanently remove the accounts responsible — without warning where the abuse is serious. If a paid AHLAN+ membership is running on an account we remove, section 5.11 applies.

Children's safety. Content that exploits or endangers a child is removed as soon as we see it, the account is closed, and we report it to the Israel Police (the national child online protection hotline, 105) and to any other authority the law requires. We keep what the authorities need and never pass the content on to anybody else. If you see anything like this, report it in the app and call 105.

3. What you write

Reviews, condition reports, suggestions and corrections stay yours. By posting them you give us permission to show them in AHLAN and to include them in the town's listings.

Write about your own experience. A review is your honest opinion of a place you actually dealt with; if you have a financial interest in a business, do not review it.

How we keep it civil. Before anything you write is published, AHLAN checks it against a list of words it does not allow: a review that matches waits for a moderator, and a message or note that matches is refused. Anyone can report a review, listing, trail, event, deal, job, menu item or conversation from inside the app; three separate people reporting the same thing sends it for review automatically. We act on reports of objectionable content within 24 hours by removing the content and, where it is warranted, the account.

Messages. Messages with a business are between you and that business's team; the business does not see your name. Either side can block the other at any time from the conversation, which stops new messages until it is lifted. Either side can also report a conversation: AHLAN's moderators then read it, together with a copy of its recent messages kept with the report, and may hide messages or close the conversation. The privacy policy says how long that copy is kept.

4. Business, council and newsroom accounts

If you manage a listing, a newsroom or a town's content:

• you confirm you are authorised by that business, newsroom or local council;
• you are responsible for what you publish — your opening hours, your prices, your deals, your job adverts, your stories, your announcements;
• you will keep it accurate. A listing that says "open" when the shop is shut sends somebody on a wasted journey, and they will blame you, not AHLAN;
• honour the deals you publish. A resident who claims a code in the app has relied on your offer.

What you upload. You confirm that you own, or have permission to use, every logo, photograph and text you upload. You give AHLAN a non-exclusive, free licence to host, display, resize, crop and translate it, and to show it in the app, on AHLAN's website, in AHLAN's marketing and in its store screenshots, for as long as it is in AHLAN and for a reasonable time after you remove it from marketing already published.

What a business may not promote. Deals, listings, menus, photos, stories and order, delivery, booking or website links in AHLAN may not:

• sell or promote tobacco, nicotine, e-cigarettes, vapes, hookah (nargila) products or links to a tobacco seller;
• sell or promote cannabis or cannabis products, including medical cannabis;
• sell or promote firearms, ammunition, firearm accessories or explosives, or explain how to make them;
• promote prescription medicines, supplements that are not approved for sale in Israel, or health claims that contradict accepted medical advice;
• promote drinking large amounts of alcohol — unlimited or all-you-can-drink offers, drinking games or competitions, or discounts that grow with the number of drinks — or present an alcohol offer as suitable for anybody under 18;
• offer anything illegal.

An alcohol deal must say it is for customers aged 18 or over, and you must not honour it for anybody younger. We may remove content that breaks these rules without notice, hold a business's deals for review before they are published, and close the account if it happens again.

AHLAN+ member deals. A business whose plan includes them may publish a deal for AHLAN+ members only, or for members first and everybody after a set date. You agree to honour a member deal, on the terms you published, for anybody who shows you a valid code — the app and the Redeem page check that the person is still a member. AHLAN does not pay businesses for member deals and takes no share of what members spend with you. If you record what a customer saved when you redeem a code, record the real figure: members see it as money they saved.

We may freeze an area of your portal if content is inaccurate or in dispute. You will be told which area and why.

Paid business plans and placements are governed by the business plan terms shown to a business when it chooses one.

To close a business, council or newsroom account, ask from Profile → Account in the app or from Help & support on the business or council website. Because a page must be handed to somebody else first, we complete it within 30 days.

5. AHLAN+ membership

5.1 What it is

AHLAN+ is an optional, paid, auto-renewing membership for residents, offered by [OPERATOR] (company number [COMPANY NUMBER], [ADDRESS], telephone [PHONE], support@auraforge-ltd.com). While your membership is active it gives you, inside the app:

• member deals — deals that participating local businesses offer only to AHLAN+ members;
• early access — deals that members can claim before they open to everybody else, announced to members first if they have deal notifications switched on;
• your savings — a running total of what businesses recorded you saved when you used a deal, kept apart from estimates.

The AHLAN+ screen lists these benefits, the plans and their prices before you subscribe. The list shown there at the time you subscribe is what you are buying.

5.2 What it is not

Member deals are offered by businesses, not by AHLAN. AHLAN does not promise a number of deals, a particular business, or a value you will save. Which deals exist depends on your town and changes over time: businesses add them, end them, and set their own limits. When you use a deal, the goods or service come from the business, and section 1 applies — your agreement about them is with that business.

If AHLAN+ stops providing a benefit listed in 5.1 for reasons within our control, section 5.12 applies.

5.3 Buying it

AHLAN+ is sold only inside the AHLAN app, through Apple In-App Purchase on iPhone and iPad and Google Play Billing on Android. It cannot be bought on the AHLAN website.

• The store takes the payment. Apple or Google charges the payment method on your Apple Account or Google account, under their own terms (Apple Media Services Terms and Conditions; Google Play Terms of Service), which apply to the payment alongside these terms. AHLAN never receives your card details.
• The price is shown in the app, in your currency, before you confirm, as the store will charge it (including VAT where the store charges it).
• You do not have to register. You can subscribe while using AHLAN as a guest; see 5.10 for using the membership on other devices.
• Your confirmation. The store sends you a receipt for each payment. These terms, published in Arabic, Hebrew and English at the address in the app, are the written terms of the membership; we will send them to you by email on request.

5.4 Renewal

AHLAN+ renews automatically at the end of each period — monthly or yearly, as you chose — at the price shown when you subscribed (or a new price you were told about under 5.8), until you cancel.

• Apple: payment is charged to your Apple Account when you confirm the purchase. The subscription renews unless you cancel at least 24 hours before the end of the current period, and your account is charged for the renewal within the 24 hours before the period ends.
• Google Play: payment is charged to your Google Play account when you confirm the purchase, and again at the start of each new period unless you have cancelled before it.

5.5 Free trials

Where AHLAN+ is offered with a free trial, the app shows its length and the price that applies after it before you subscribe. Apple and Google decide who is eligible (usually once per Apple Account or Google account). If you do not cancel before the trial ends (on Apple, at least 24 hours before), the membership continues as a paid subscription at the price shown. AHLAN+ is not offered at a discounted introductory price.

5.6 Cancelling

You can cancel at any time, and cancelling stops the next renewal. Your benefits continue until the end of the period you have already paid for, and then end.

• iPhone or iPad: Settings → your name → Subscriptions, or Manage subscription on the AHLAN+ screen. Only you or Apple can cancel an Apple subscription.
• Android: Google Play → Payments & subscriptions → Subscriptions, or Manage subscription on the AHLAN+ screen.
• Or tell us, by email to support@auraforge-ltd.com, by telephone on [PHONE], by post to [ADDRESS], or from Contact & support in the app. For a Google Play membership, we cancel the renewal for you through Google Play within three business days of receiving your notice. For an Apple membership, we reply within three business days with the steps, and if Apple's own process does not give you a right the law gives you, AHLAN honours that right itself.

Deleting your AHLAN account, or uninstalling the app, does not cancel AHLAN+. The store keeps charging until the subscription is cancelled. The app reminds you of this before you delete your account.

5.7 Refunds, and your rights

• Apple: refunds for an Apple purchase are requested from Apple at reportaproblem.apple.com, under Apple's policy. AHLAN cannot issue a refund through Apple.
• Google Play: you can ask Google through Google Play's order history, or ask us at support@auraforge-ltd.com. AHLAN can refund a Google Play purchase in full or in part through Google Play.

When a purchase is refunded in full, the membership it paid for ends.

Nothing in these terms limits a right you have by law, including any right under Israel's Consumer Protection Law, 5741-1981, to cancel a distance transaction or a continuing transaction and to be refunded for it. Where the law requires AHLAN to refund you — including for an Apple purchase — we refund you directly.

5.8 Price changes

If the price of AHLAN+ changes, the store tells you in advance and, where its rules or the law require it, asks for your consent before charging the new price. A new price never applies to a period you have already paid for. You can cancel before it takes effect.

5.9 When a payment fails

If a renewal payment fails, the store tries again, and the AHLAN+ screen tells you there is a problem with your payment.

• During the store's grace period, if there is one, your benefits continue.
• After that your membership is on hold: you have no member benefits while the store keeps trying.
• If the payment still has not gone through when the store stops trying — on Google Play up to 60 days including any grace period, and on Apple after up to 60 days of retries — the store ends the subscription and your membership ends.

Pausing. Where Google Play lets you pause AHLAN+, you are not charged while it is paused and you have no member benefits; they come back when the pause ends.

5.10 Which account it belongs to

A membership is paid for by an Apple Account or a Google account and is held by an AHLAN account.

• Signed-in accounts. A membership held by an AHLAN account you sign in to works on every phone and tablet where you sign in to that account. It stays with that account: Restore purchases, or a different AHLAN account on a device that uses the same Apple Account or Google account, does not move it. To use it on another device, sign in there to the account that holds it.
• Guests. A guest account exists only on the device that created it. A membership bought as a guest is shared by the guest accounts on your other phones and tablets that use the same Apple Account or Google account: it turns on when you open AHLAN there, or tap Restore purchases. Up to six devices can share it at a time.
• From a guest to a signed-in account. If you subscribe as a guest and then sign in, or tap Restore purchases while signed in, the membership moves from the guest account to the account you are signed in to, and from then on it follows the rule for signed-in accounts.

5.11 Using member deals fairly

Member deals are for the member's own use. You may not sell, share or publish member codes, claim deals for people who are not members, or use more than one account to get around a deal's limits. A member code can be used only while your membership is active (a deal that has opened to everybody can be used by anybody). If you break these rules we may cancel the codes involved.

If we close an account for serious abuse under section 2 while a paid AHLAN+ membership is running on it, we end the membership and refund the unused part of the period you paid for: through Google Play for a Google Play membership, and directly for an Apple membership. We tell you why.

5.12 If AHLAN+ changes or ends

We may add benefits at any time. A change that reduces or removes a benefit listed in 5.1 applies only from your next renewal, never within a period you have already paid for; we tell you in the app before that renewal, and you can cancel before it. If we cannot keep a benefit until then, we refund the unused part of the period. If we stop offering AHLAN+ altogether, we stop further renewals, and you keep your benefits until the end of the period you have paid for.

6. Where the information comes from, and what that means

How results are ordered. Results that match your search, category and area are ranked by how well they match, how near they are and how they are rated. Placements businesses pay for are marked as sponsored and come first. After them, in the default order, businesses on a paid AHLAN business plan can appear before free listings. Choosing to sort by distance or by rating orders the rest by that alone. Nothing about you is used to choose a sponsored placement other than what and where you are looking. Tap the Sponsored label to see why a placement is shown and to report the ad.

Council information. Announcements, services, waste days and emergency notices come from the council's own team, or are published by AHLAN on the council's behalf from information the council has made public. Each item says who it comes from. If it matters, check it with the council.

Imported listings. Some listings were imported from OpenStreetMap, which is contributed by volunteers under the Open Database Licence (ODbL). Those listings say so on their own page and are marked unverified until somebody who runs the business confirms them. Their opening hours, when they have any, came from the same source. If a listing is about you and you want it corrected or removed, see the privacy policy.

Trails. Route data comes from OpenStreetMap; elevation from SRTM. Both are attributed on each trail's page.

Opening hours and "open now". Calculated from hours a business or an importer supplied, in the town's own timezone. A listing with no hours says hours not listed — never closed, because those are different claims.

Trail conditions. A hiker's report outranks our editorial status, because somebody who walked it this morning knows more than we do. It is still somebody else's opinion.

Savings. A saving shown in AHLAN+ is the figure a business recorded when it redeemed your code. A deal's "usually saves" figure is the business's estimate and is labelled as one.

Health providers. AHLAN lists doctors, clinics and other health providers and can pass a booking request to them. AHLAN gives no medical advice and is not a medical service; ask a qualified professional about your health.

AHLAN makes no warranty that any of this is accurate, current or complete.

7. Trails, and going outdoors

Trail information is for planning, not navigation. Distances, climbs, durations and GPX exports are approximations from public datasets.

The exported GPX deliberately carries no per-point elevation, because writing a sampled figure into every trackpoint would be interpolation presented as measurement, in a file people navigate by.

Conditions change. Water is seasonal. Weather in the Galilee turns quickly, and a marked path can be washed out, closed or unsafe.

You are responsible for your own safety. Check the weather, tell somebody where you are going, carry water, and turn back when you should. To the extent the law allows, [OPERATOR] accepts no liability for injury, loss or damage arising from use of trail information.

In an emergency in Israel: 101 (ambulance), 102 (fire), 100 (police).

8. Notifications

If you turn them on, you will receive notices for your town on the channels you chose. Emergency notices from a municipality may be sent regardless of channel preferences, because that is what an emergency notice is for. A deal for AHLAN+ members is announced on the deals channel to members only, and to everybody else if and when it opens to them.

You can change or switch off every channel in Profile → Notification settings, or at the operating-system level.

9. Availability

AHLAN is provided as it is. We do not promise it will be available without interruption, and we may change or withdraw features. We will not remove something residents depend on without saying so, and changes to AHLAN+ follow section 5.12.

10. Limits of liability

To the maximum extent Israeli law allows, [OPERATOR] is not liable for:

• anything a business does or fails to do, including a deal or member deal not honoured, a booking not kept or work done badly;
• inaccurate listing information, including opening hours;
• any decision you take based on information in AHLAN;
• indirect, incidental or consequential loss.

Nothing here limits liability that cannot be limited by law, including for death or personal injury caused by negligence, or for fraud, or any right you have as a consumer that cannot be waived.

11. Intellectual property

The AHLAN name, mark and software are ours. Listing and trail data drawn from OpenStreetMap remains under the ODbL and is attributed where it appears. Map tiles are © OpenMapTiles and OpenFreeMap, with data © OpenStreetMap contributors. The hiking routes overlay is from Waymarked Trails (waymarkedtrails.org), under CC BY-SA 3.0 DE. Trail elevation comes from NASA SRTM, which is in the public domain. Business logos and photographs belong to their owners, who license them to AHLAN under section 4.

If you believe something in AHLAN infringes your copyright or trademark, write to support@auraforge-ltd.com with the item, where it appears and why it is yours. We remove it while we look into it when the claim is clear.

12. Changes to these terms

We will update the date above. Before a change that matters takes effect, we tell you in the app, and a signed-in resident is asked to accept the new version before they next post or subscribe. A change to section 5 never alters a period of AHLAN+ you have already paid for.

13. Law and jurisdiction

These terms are governed by the laws of the State of Israel. Disputes go to the competent courts of [COURT/CITY], without taking away any right you have as a consumer to bring proceedings where you live. These terms are published in Arabic, Hebrew and English.

14. The app stores

On iPhone and iPad, the AHLAN app itself is licensed to you under Apple's Licensed Application End User License Agreement (https://www.apple.com/legal/internet-services/itunes/dev/stdeula/). On Android it is distributed under the Google Play Terms of Service. Those govern your licence to install and use the app software; these terms govern the AHLAN service and AHLAN+. Apple and Google are not parties to these terms and are not responsible for the AHLAN service.

15. Contact

[OPERATOR] Company number [COMPANY NUMBER] [ADDRESS] Telephone [PHONE] support@auraforge-ltd.com